Razed Casino Support Desk

Razed Casino Answers You Around The Clock

Live chat, [email protected] or +64 9 679 1419 bring you a real person, available around the clock.

Contact Support Now Licensed under ALSI-917748

Paid today

130,089 NZ$

6,736 Playing now

Anjouan licensedRegulated under license ALSI-917748 issued by the Anjouan Offshore Finance Authority since 2016.

10-minute withdrawalsAverage payout processed in 10 minutes, with NZ$16M paid weekly to 343,000+ verified players.

TLS 1.3 encryptionBank-grade TLS 1.3 encryption protects every transaction and personal detail you submit.

Reach A Human

How Do You Want To Reach Us?

Use this list when you need an answer and want to pick the quickest route.

Answers In Two Minutes

Best for a quick question while you play: a chat agent replies in about 2 minutes, every hour of the day. Keep your account details handy before you start.

Start Chat

A Written Record Of Your Case

Best for documents, statements or anything you want in writing: send it to [email protected] and expect a reply within 24 hours. Useful when you are not in a hurry.

Write To Us

Telephone Line

Best for urgent account trouble: call +64 9 679 1419 (NZST) and a person picks up in roughly 2 minutes. Keep your registration email address nearby.

Call Support

Local Support

Fast Answers Here, Not Overseas Guesswork

Removes the worry that help for New Zealand players sits in another time zone or language.

Reaching Us

New Zealand Phone+64 9 679 1419

Support Time ZoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support E-mail[email protected]

Supervision

Regulator And LicenceAnjouan Offshore Finance Authority, ALSI-917748

Getting Help

Gambling HelpGambling Helpline New Zealand, The Problem Gambling Foundation, Multi-Venue Exclusion Programme

Details That Get A Faster Reply

Collect the items below first, so the first reply can solve the issue.

Your registered e-mail address
Your account number or player ID
Screenshots of the game or payment
Payment method and amount involved
The time the problem occurred, in NZST

Right Department

Skip The Wrong Queue, Mail The Right Desk

Every mailbox below matches how Razed Casino sorts its work, so your message lands with the right team first.

Your Account

General Support[email protected]

Document Verification (KYC)[email protected]

Money Matters

Deposits And Withdrawals[email protected]

Other Requests

Complaints[email protected]

Personal Data And Privacy[email protected]

Business And Partnerships[email protected]

Razed Casino In Print

Razed Casino LLC, Registered And Licensed

That nagging doubt about who actually holds your deposit, answered in one short table.

Company

Legal NameRazed Casino LLC

Company Number945132 (Anjouan)

Registered AddressBandar Salaam, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence NumberALSI-917748

Written Contact

Support E-mail[email protected]

Waiting To Hear Back

Razed Casino Reply Times In New Zealand

The fear of writing into silence, settled by numbers you can plan around.

Live Chat

Chat HoursAvailable around the clock

Chat First ReplyTwo minutes

Hours Shown InNZST

E-mail

E-mail Address[email protected]

E-mail ReplyTwenty-four hours

Phone

Phone Number+64 9 679 1419

Phone Waiting TimeTwo minutes

A Second Look At Your Case

Move A Dispute Up One Level

The route that carries your case past a first reply, all the way to the named regulator.

Send The Facts To Complaints

Write to [email protected] with the details of what happened, and support registers your case as a formal complaint rather than a routine query.

What Is My Case Number?

You receive a case reference and a written answer, and keeping that reference means every later message lands on the same record.

Ask For A Second Reviewer

Ask for the complaint to be escalated inside Razed Casino when the first answer misses something, and a senior staff member reviews the file again.

Taking It To Anjouan

After that internal review, an unresolved dispute can go to the Anjouan Offshore Finance Authority, the regulator named on your licence record.

Worried Your Play Is Out Of Hand?

Gambling harm is not something the casino settles for you. Independent New Zealand services below offer free, confidential support, and they answer to nobody at Razed Casino, so you can speak openly about money, mood and family pressure.

Gambling Helpline New Zealand. A free, confidential phone line where you can speak with a trained counsellor about your own play or someone else's.

The Problem Gambling Foundation. Offers face-to-face and remote counselling, plus practical help with budgeting and debt caused by gambling.

Multi-Venue Exclusion Programme. Lets you request exclusion from pubs, clubs and other venues at once, so a single lapse has fewer places to go.

Support Shortcuts

What Else Should I Know About Support?

Six short answers that settle the smaller questions around reaching Razed Casino support.

trustWhat if I need help at three in the morning?+

A person is there whenever you are. Chat and phone at Razed Casino stay staffed around the clock, so a Sunday morning or a 2am weeknight is answered like any other time. Emails land in a queue that runs on the same schedule, in NZST.

trustWhat happens when I write in a language other than English?+

Four languages sit behind the desk. Razed Casino answers in English, German, Finnish and Norwegian, so a New Zealand player writing in English is served without a translation step. Say which language you prefer at the start of the conversation.

trustWhere do I find the license details?+

Anjouan Offshore Finance Authority is named as the regulator. Razed Casino LLC trades under license ALSI-917748, with its registered address at Bandar Salaam, Mutsamudu. Both identifiers appear in the page footer and can be quoted in any complaint.

trustWhat if I want my personal data copied or deleted?+

Mail [email protected] and state which of the two you want. Personal data held by Razed Casino LLC is released or erased under the same address, and identity checks apply before anything is handed over. Nothing is sent to the old address until the request clears.

trustWhy would I escalate a complaint after support replies?+

Because a first reply can miss the point. Send the thread to [email protected], with dates and reference numbers attached, and it is reviewed above the first agent. If that review still leaves you short, the complaint can go to Anjouan Offshore Finance Authority.

trustDo I need to give a reason to close my account?+

Say so in chat or by phone and the account is closed, with any balance handled under the usual rules. Razed Casino allows one account per player only, so a second account cannot be opened in its place. Consider a cooling-off period or self-exclusion if the pause may be temporary.