Five tools in your account

Is Razed Casino Built for Safer Play?

Play only from 18, and every Razed Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set your limit

Anjouan licensedRegulated under license ALSI-917748 issued by the Anjouan Offshore Finance Authority since 2016.

The basics

Before you play, after you worry

Four facts that settle who to call, where you stand and where to ask about limits.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-917748

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Your account, your rules

What changes once a limit is on

Buying time and capping spend sit inside your account, ready whenever you want them.

Hold your top-up level

Cap how much you can add to the account in a set period, so the decision is made calmly rather than mid-session. Switch it on before your first deposit.

What is my stopping point?

Stop play when your net losses reach a figure you chose in advance. Turn it on when you would rather walk away at a fixed point.

Alert before you overspend time

A quiet message appears as your session runs on, so an evening does not slide past unnoticed. Switch it on whenever you tend to lose track of time.

Take a break, keep your seat

Step away from the tables for whatever stretch you choose, with the account paused rather than closed. Choose it at the first sign that play feels less like fun.

Out for longer, not just tonight

Shut yourself out of Razed Casino for a longer stretch when a pause no longer feels like enough. Nothing happens until the exclusion ends, and New Zealand has no national register, so this is where it is set.

Minutes, not hours

When you want play to stay small

Nothing here needs a phone call, and the settings live where your own details do.

Open your profile details

Open your account details from the profile menu and look over what is already switched on, including any thresholds you set earlier.

Choose your kind of ceiling

Pick deposit limits for money going in or loss limits for money going out, and add a session reminder if time is your concern.

Day, week or month

Choose whether the limit covers a day, a week or a month, and read the summary line before you continue to the next screen.

Confirm it twice

Approve the change, then reopen the settings page to confirm the new figure is showing and matches what you intended.

Is Play Still Fun for Me?

Catching these signs early gives you room to act calmly, with a deposit limit or a pause set before the next session rather than after a loss. Gambling is entertainment with a cost, never a way to earn money.

Read this list honestly, then decide what to set in your account.

You chase a loss with a bigger deposit
Play eats into money set aside for bills
You keep play hidden from family or friends
Sessions drag on well past the time you planned
Borrowing money to keep playing feels familiar
You feel flat or restless on days you do not play
Stopping feels harder than you expected

Can a relative open an account here?

Bring your ID before you withdraw. No account opens without an age check, so anyone under 18 stays out. A passport or another identity document is compared before any withdrawal is paid. Age is confirmed first, before the first spin plays.

Blocking software on shared devices. Install site-blocking software on the shared laptop and every phone in the house. Filtering catches gambling pages on that device, which helps when the person you worry about is not the only one browsing.

Talk first, blame never. Speak plainly about money and mood rather than accusations, and the conversation usually lasts longer. Gambling Helpline Aotearoa takes calls from relatives too, free and around the clock.

Ready to Talk

Reach Out to a Trained Voice

Useful the moment play feels heavier than you want it to, for you or someone close.

Gambling Helpline Aotearoa

Phone or free text the helpline any hour of the day or night and talk with a trained person. It is free, confidential and open to players and to relatives or friends worried about someone else. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book free counselling with trained staff, including peer and cultural support, at clinics across the country. Reach the foundation by freephone or text on weekdays during business hours, for players and relatives alike. pgf.nz

Safer Gambling Aotearoa

Read plain information on what harm looks like, practical tips for cutting back and where local support sits. It is run for Health New Zealand and suits players and family members searching for a first step. safergambling.org.nz

Choose a Pause or a Full Stop

Short Pause, Set Hours. A cooling-off period parks your account for a set stretch, from hours through to a few days, and you request it from inside the account. It gives you a clear rest without closing anything permanently.

How Do I Close Access for Good? Self-exclusion closes your access for a long period and holds for the full term, so you cannot cut it short partway through. Ask for it in your account; play stops once it is in place and the choice is not reversed early.

Where Do I Exclude Myself? Aotearoa has no national exclusion register, so the casino account itself is where you set self-exclusion, for up to two years. Ask support to walk you through it, and the helpline can help you plan what comes next.

Limits and exclusion help

Wondering how limits and exclusions work here?

You will know which answers apply to your own account, and who to ring.

Why do you need my age before I can play?+

Because the law in this market requires identity and age verification before an account is activated, and play is for adults of 18 and over. Uploading proof of identity, proof of address and payment method confirmation lets us complete that check, usually within 10 hours. Only then does the account open for real money play.

Where do limits sit on the mobile version?+

They sit in the same account section you use on a desktop, laid out for a smaller screen. Open your account, choose the limits area, pick the amount and the period, and confirm twice as the page asks. Whatever you set from a phone applies to every device you use.

Who do I ask about closing my account permanently?+

Write to the support team at [email protected] and say that you want the account closed for good rather than paused. They handle it through the same channel as any other account request, around the clock. If you would rather talk it through first, live chat and phone work too.

Does self-exclusion here cover other casinos in New Zealand?+

No. This market has no national self-exclusion register, so the exclusion you set lives in your Razed Casino account only. It does not follow you to any other operator. If you want wider protection, ask another operator about its own tools separately.

Can I end a self-exclusion early?+

No. Once the exclusion starts it runs for the whole period you chose, and we will not lift it before that period ends. Because of that, read the length options carefully before you confirm. A cooling-off period is the shorter option if you only want a break.

What can I do for a relative who gambles too much?+

Ring the Gambling Helpline Aotearoa on 0800 654 655, which answers around the clock and also takes free texts on 8006. Its advisers speak with family members, not only with the person who gambles. The Problem Gambling Foundation adds free counselling and peer support for whānau across the country.